return & exchange

Return and exchange: 

In accordance with our Condition of Sales, returns, refunds, and exchanges must be done within the first 15 days from the day which you acquire/ possess the goods. 

If you would like to acquire a refund, exchange, or an exchange, you will need to contact us via e-mail, including a detailed description of the reason of your demand;

The email should include: 

  • Reason.
  • Images of the product, damages (if applicable)
  • Image of the attached security/ return sticker. 
  • How would you like to proceed with this action? (refund or exchange).

Please note that you should have all the products’ packaging/ accessories to proceed with your return request. Our product must be returned as brand new (unused state), and undamaged.

We reserve the right to not accept any returns if our items show any signs of wear, in any way, for an alternative, Precilona may reduce the amount of refunds or the value of the chosen exchanged product accordingly. 

For any repair enquiries, please contact us via e-mail. 

×